FAQs

1. When will my product ship?

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Any potential delays due to a high volume of orders or postal service delays may change shipping times

2. Should I take this product if I have a medical condition?

It is recommended that you speak to your physician before taking any supplements when you have a medical or health condition. It is important to note that while these products can be useful tools for mental and sexual health. This product is not intended to diagnose, treat or prevent any disease. Please consult your doctor for any medical concerns.

3.Do you ship outside of the United States?

Yes we do!

US Domestic - Regular	1-4 business days	USPS
US Domestic - Express	1-3 business days	FedEx
International - Zone 1 (Canada, Mexico)	2-5 business days *	FedEx
International - Zone 2 (Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)	2-5 business days *	FedEx
International Zone - 3 (Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)	2-5 business days *	FedEx

 

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@moodco.shop with your name and order number, and we will look into it for you.

5. Is my information secure?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. We do not store your card information for purchases.

6. What is your refund policy?

Items purchased are not eligible for return or exchange unless Mood.LLC is notified via e-mail within 12 hours of purchase at info@themoodco.shop and ONLY if order has not shipped.

7. What is your return policy?

Due to the nature of the products, we do not accept returns to maintain the safety and integrity of our products.